Privacy Policy

Last updated: March 2026

1. Introduction

ConvertIQ (“we,” “us,” or “our”) operates the ConvertIQ website and conversion audit service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using ConvertIQ, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly and information generated through your use of the service:

  • Account information: Email address, name, and payment details when you purchase credits.
  • Audit data: URLs you submit for analysis, the scraped page content used to generate your report, and the resulting audit reports.
  • Usage data: Browser type, IP address, pages visited, time spent on the site, and referring URLs.
  • Cookies: We use essential cookies for session management and optional analytics cookies to improve the service.

3. How We Use Your Information

  • To provide, operate, and maintain the ConvertIQ audit service.
  • To process transactions and send related information, including purchase confirmations and credit receipts.
  • To send you audit reports and results via email.
  • To improve, personalise, and expand our service.
  • To understand and analyse usage trends and preferences.
  • To detect, prevent, and address technical issues or abuse.
  • To communicate with you about updates, promotions, or support — only with your consent where required by law.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share data with the following categories of third parties:

  • Payment processors: We use Lemon Squeezy to process payments. Your payment information is handled directly by them under their own privacy policy.
  • AI providers: Page content submitted for audit is processed by our AI engine. We do not send your personal information to AI providers — only the scraped page content.
  • Analytics: We may use analytics services to monitor and analyse usage of the service.
  • Legal requirements: We may disclose information if required by law, regulation, or legal process.

5. Data Retention

Audit reports are stored for 90 days from generation. Account information is retained for as long as your account is active or as needed to provide the service. You can request deletion of your data at any time by contacting us at hello@convertiq.com.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to request correction of inaccurate data.
  • The right to request deletion of your data.
  • The right to object to or restrict processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time.

To exercise any of these rights, contact us at hello@convertiq.com.

8. Cookies

ConvertIQ uses essential cookies required for the service to function (such as session cookies) and optional analytics cookies. You can control cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.

9. Children's Privacy

ConvertIQ is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of ConvertIQ after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at hello@convertiq.com.